Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Call charges will vary.
It’s important that you’re in control and managing your money and retirement savings. But there might be a time when you are unable to do so. Whether this is a result of getting older, falling ill or being impacted by something that means you no longer have the ability to make decisions about your money yourself. You may need your partner or someone else to help or make decisions on your behalf.
A Power of Attorney (POA) gives someone you trust the ability to help you make decisions regarding your finances, health and personal welfare.
Adding a Power of Attorney to your account
To add a Power of Attorney to an account, you will need to complete the relevant forms linked within the contact options sections below.
When getting in touch with us, it's useful to have a customer number or plan number or protection number to hand. You can find this on a statement, contract note or policy schedule - this will help us to find details quickly.
If you need help finding out which contact option is right for you, please visit our support page and use our policy finder.
If you're acting on behalf of someone and don't know which option to choose, you can complete any of the forms below. We'll check our records to find out which product(s) the customer holds with us. Please make it clear in your request that you'd like us to search our full range of products.
Getting in touch
Get in touch by phone
Opening hours:
Tax Year End update (warning)
This message is to give customers information on maintenance for AP3.
- Message Title
- Tax Year End update
- Message unique ID
- tyeUpdateWarning0424
- Message content
-
Pension and ISA changes from 6 April 2024: We’re updating relevant communications to reflect the latest pension tax and ISA rules, effective from 6 April 2024. Until that’s complete, you may see references to the previous rules in documents, on our website and when you carry out online transactions. Please take this into account when you make any financial decisions and visit our summary page to Understand how these changes could affect you.
- Message type
- warning
- Close-able
- false
Tax Year End salary sacrifice notice (warning)
This message is to give customers information on maintenance for AP3.
- Message Title
- Tax Year End update
- Message unique ID
- tyeUpdateWarning0424
- Message content
-
Please note the salary sacrifice calculator has not yet been updated with the Scottish 2024/25 tax rates but we are working to have this available soon.
- Message type
- warning
- Close-able
- false
Tax Year End document library notice (warning)
This message is to give customers information on maintenance for AP3.
- Message Title
- Tax Year End communications update
- Message unique ID
- tyeCommunicationsWarning0424
- Message content
-
Pension changes from 6 April 2024: We’re updating our communications to include information about the new lump sum allowances and tax treatment when you take benefits. Until that’s complete, please read the pension allowance changes leaflet before you take any lump sum and/or income from your pension.
- Message type
- warning
- Close-able
- false
AP3 Maintenance message (warning)
This message is to give customers information on maintenance for AP3.
- Message Title
- AP3 site maintenance
- Message unique ID
- ap3MaintenanceMessage1204024
- Message content
-
Due to scheduled maintenance on our sites, this service will be unavailable from Friday 10 May at 9.45pm to Saturday 11 May at 6.30am. This service will also be unavailable on Sunday 12 May from 8.00am to 2.30pm.
- Message type
- warning
- Close-able
- false
AP Maintenance message (warning)
This message is to give customers information on maintenance for ARC&OR
- Message Title
- AP site maintenance
- Message unique ID
- apMaintenanceMessage20042024
- Message content
-
Due to scheduled maintenance on our sites, this service will be unavailable from Friday 10 May at 9.45pm to Saturday 11 May at 6.30am. This service will also be unavailable on Sunday 12 May from 8.00am to 2.30pm.
- Message type
- warning
- Close-able
- false
CP Maintenance message (warning)
This message is to give customers information on maintenance for ARC&OR
- Message Title
- CP site maintenance
- Message unique ID
- cpMaintenanceMessage20042024
- Message content
-
Due to scheduled maintenance on our sites, this service will be unavailable from Friday 10 May at 9.45pm to Saturday 11 May at 6.30am. This service will also be unavailable on Sunday 12 May from 8.00am to 2.30pm.
- Message type
- warning
- Close-able
- false
Retiready Maintenance message (warning)
This message is to give customers information on maintenance for ARC&OR
- Message Title
- Retiready site maintenance
- Message unique ID
- rrMaintenanceMessage12042024
- Message content
-
Due to scheduled maintenance on our sites, this service will be unavailable from Friday 10 May at 9.45pm to Saturday 11 May at 6.30am. This service will also be unavailable on Sunday 12 May from 8.00am to 2.30pm.
- Message type
- warning
- Close-able
- false
ARC & OR Maintenance message (warning)
This message is to give customers information on maintenance for ARC&OR
- Message Title
- ARC & AOR site maintenance
- Message unique ID
- arcMaintenanceMessage12042024
- Message content
-
Due to scheduled maintenance on our sites, this service will be unavailable from Friday 10 May at 9.45pm to Saturday 11 May at 6.30am. This service will also be unavailable on Sunday 12 May from 8.00am to 2.30pm.
- Message type
- warning
- Close-able
- false
Extranet Maintenance message (Protection & Scottish Equitable)
- Message Title
- Extranet Maintenance message (Protection & Scottish Equitable)
- Message unique ID
- extranetMaintenanceMessage29032023
- Message content
-
Due to scheduled maintenance on our sites, this service will be unavailable from Friday 10 May at 9.45pm to Saturday 11 May at 6.30am. This service will also be unavailable on Sunday 12 May from 8.00am to 2.30pm and from 4.00pm to 11.00pm.
- Message type
- warning
- Close-able
- false
Information
To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Get in touch by email
Write to us
Aegon Digital Solutions, Sunderland, SR43 4DL
When writing to us, please remember to include the policy number.
Useful documents
You can use this form to add the following to an ARC or One Retirement account:
- a Power of Attorney
- court orders appointing a deputy for property and affairs in England and Wales
- a financial guardian in Scotland
- a controller in Northern Ireland
You can complete the form if you're the customer, the attorney, a court-appointed person, or a financial adviser acting on their behalf.
Get in touch by phone
Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Call charges will vary.
Information
To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.
Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Get in touch by email
Write to us
Aegon Cofunds Administration, Sunderland, SR43 4DN
When writing to us, please remember to include the policy number.
Useful documents
You can use this form to add the following to an Aegon Platform account:
- a Power of Attorney
- court orders appointing a deputy for property and affairs in England and Wales
- a financial guardian in Scotland
- a controller in Northern Ireland
You can complete the form if you're the customer, the attorney, a court-appointed person, or a financial adviser acting on their behalf.
Get in touch by phone
Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Call charges will vary.
Information
To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.
Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Get in touch by email
Write to us
Aegon Platform 3, SUNDERLAND, SR43 4DP
When writing to us, please remember to include the policy number.
Useful documents
You can use this form to add the following to an Aegon Platform account:
- a Power of Attorney
- court orders appointing a deputy for property and affairs in England and Wales
- a financial guardian in Scotland
- a controller in Northern Ireland
You can complete the form if you're the customer, the attorney, a court-appointed person, or a financial adviser acting on their behalf.
Get in touch by phone
Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Call charges will vary.
Get in touch by email
Get in touch by phone
Opening hours:
Opening times:
Monday-Friday 9.00am - 5.00pm
Saturday closed
Sunday closed
Call charges will vary.